Shipping & Pick Up Information

Delivery Information – Australia

  • Orders are dispatched from our Gold Coast warehouse within 24 hours during weekdays
  • Orders are processed Monday-Friday 9am to 4pm (excluding major holidays)
  • All weekend orders are dispatched on Monday
  • $12.95 flat rate shipping Australia-wide!
  • Pick up orders are ready within 1 hour and can be picked up during opening hours at 9/604 Pine Ridge Road, Coombabah, QLD, 4216
  • All orders are shipped from our Gold Coast warehouse
  • D-Still ships to all Australian states
  • All deliveries receive a confirmation email when placed, a second email when dispatched and a final email on to how to best track your package.
  • We have partnered with Shippit to give our customers real-time quotes on shipping. This ensures our customers only pay the exact value it costs to send your goods. 
  • Provide us with your correct delivery address to ensure your parcel arrives safely. A late change in address may incur an additional fee.
  • Once orders have been despatched, we are unable to re-direct deliveries
  • Orders are subject to stock availability 



Melbourne, Sydney and Adelaide

1 – 4 Business Days

Gold Coast, Brisbane, Canberra, Geelong and Newcastle

2 – 5 Business Days

Perth, Hobert and Darwin

3 – 7 Business Days

Non Metro – VIC, NSW and SA

3 – 7 Business Days

Non Metro – WA, TAS and QLD

4 – 10 Business Days

Far North WA, Far North QLD and NT

7 – 14 Business Days

*Note: Delivery times are as provided by our carriers and are estimates only. Delays may occur during busy periods or factors outside the carriers control.

Delivery Information – International 

Shipping does not include duties or taxes. The customer is responsible for paying these fees (if applicable) at time of collection. 

Engraving Personalisation 

All products that have personalisation require an additional 5 business working days not inclusive on shipping time to complete the engraving process. Once the order has been completed there are no additional cancellations or refunds permitted. Some variation may occur with the final engraved product.

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