Find answers to common questions about our products and services.


At D-STILL we are passionate about delivering the BEST customer service.

We understand that our customers may have some questions that need answered ASAP, so we have collated a list of frequently asked questions below with our answers.

If you have any further questions that aren't answered below, please send us an email or give us a call. 

Frequently Asked Questions

Can I return my order?

To see our full returns terms and process please click here.

Are all D-Still products plastic/polycarbonate?

No. D-STILL specialise in all drinkware and barware products. This means we have glassware, plastic drinkware and barware. 

Can I pick up my order?

Pick up orders are ready within 1 hour and can be picked up between 9am and 5pm Monday to Friday at 9/604 Pine Ridge Road, Coombabah, QLD, 4216.

What are polycarbonate glasses?

Polycarbonate is a plastic material that is very durable and shatterproof. Some people are surprised to learn that most airplane windows are made from polycarbonate. 

Are D-Still products dishwasher safe?

Our polycarbonate and glassware products are dishwasher safe. Some of our barware products are also dishwasher safe but please read the product specifications to confirm the product you are interested in is actually dishwasher safe. If you are unsure, please give us a call and we would be happy to assist.

Does D-Still Drinkware come with any guarantees?

Yes. All of our D-STILL branded polycarbonate products are guaranteed to never chip or crack! That's right NEVER. If they do, please send us a photo and we will replace your product. 

Does D-Still polycarbonate drinkware go cloudy?

No. Our product will not go cloudy. We do recommend that you purchase our polycarbonate cleaner as this will help avoid cloudiness. The main reason why polycarbonate goes cloudy is due to the cleaner being too harsh on the plastic or the product is left to drip dry. If you would like to know how to better look after your D-STILL Products, please give us a call or shoot us an email.

Can I use my polycarbonate drinkware around mosquito repellents?

Using polycarbonate drinkware around mosquito repellents containing DEET can lead to product damage.

DEET, a common active ingredient in certain brands of insect repellent, has been shown to react with plastics, including polycarbonate.

This reaction can result in the drinkware becoming discoloured, hazy, or even developing cracks. Such cosmetic and structural damage can compromise the overall quality and aesthetics of your drinkware, making it less enjoyable to use.

To maintain the integrity and appearance of your plastic polycarbonate drinkware, we advise to exercise caution and check your mosquito repellents for DEET.

Can't see your answer?

Feel free to reach out to one of our friendly staff members who would be more than happy to assist with any query!

Email: customer.service@dstill.com.au

Phone: 1800 001 028

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