D-STILL Drinkware - Frequently Asked Questions 

At D-STILL we are passionate about delivering the BEST customer service. We understand that our customers may have some questions that need answered ASAP, so we have collated a list of frequently asked questions below with our answers. If you have any further questions that aren't answered below, please send us an email or give us a call. 

No. D-STILL specialise in all drinkware and barware products. This means we have glassware, plastic drinkware and barware. 

Polycarbonate is a plastic material that is very durable and shatterproof. Some people are surprised to learn that most airplane windows are made from polycarbonate. 

Our polycarbonate and glassware products are dishwasher safe. Some of our barware products are also dishwasher safe but please read the product specifications to confirm the product you are interested in is actually dishwasher safe. If you are unsure, please give us a call and we would be happy to assist.

Yes. All of our D-STILL branded polycarbonate products are guaranteed to never chip or crack! That's right NEVER. If they do, please send us a photo and we will replace your product. 

No. Our product will not go cloudy. We do recommend that you purchase our polycarbonate cleaner as this will help avoid cloudiness. The main reason why polycarbonate goes cloudy is due to the cleaner being too harsh on the plastic or the product is left to drip dry. If you would like to know how to better look after your D-STILL Products, please give us a call or shoot us an email.

We have partnered with Shippit to give our customers real-time quotes on shipping. This ensures our customers only pay the exact value it costs to send your goods. 

SPECIAL NOTE TO OUR INTERNATIONAL CUSTOMERS: Shipping does not include duties or taxes. The customer is responsible for paying these fees (if applicable) at time of collection. 

You can find all of the delivery related information here.

Pick up orders are ready within 1 hour and can be picked up between 9am and 5pm Monday to Friday at 9/604 Pine Ridge Road, Coombabah, QLD, 4216.

To see our full returns terms and process please click here.

For a list of all payment methods we accept please click here.

Feel free to reach out to one of our friendly staff members who would be more than happy to assist with any query!

Email: customer.service@dstill.com.au

Phone: 1800 001 028