Not to stress if something happens with your order in transit or you simply change your mind.. We got you!
What if my item is damaged when it arrives?
If your product/s are damaged or faulty upon delivery, we will happily provide you with a full replacement. Unfortunately this does happen on occasion (no matter how much bubble wrap we use) but accidents in transit does sometimes happen and that's ok.
What if I change my mind?
In the event you have purchased the wrong product or are unhappy with your purchase, simply contact us within 14 days of receiving our order to arrange the return. We offer a product exchange for the same value or a full refund with a free return option back to us which means no out of pocket for you! This excludes return on our perishable items such as dried garnishes for the health and safety of our customers. Engraved products are not eligible for return or exchange.
How do I arrange a return, refund or exchange?
Easy! Simply contact our amazing customer service team within 7 days via firstname.lastname@example.org or call us on 1800 001 028.
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Australia's Largest Specialised Drinkware Company
1800 001 028
9/604 Pine Ridge Road, Coombabah, QLD, 4216
Mon - Fri 9am - 5pm
Saturday 9am - 12pm