Returns, Refunds & Exchanges

Not to stress if something happens with your order in transit or you simply change your mind.. We got you!

What if my item is damaged when it arrives?

If your product/s are damaged or faulty upon delivery, we will happily provide you with a full replacement. Unfortunately this does happen on occasion (no matter how much bubble wrap we use) but accidents in transit does sometimes happen and that's ok.

What if I change my mind?

In the event you have purchased the wrong product or are unhappy with your purchase, simply contact us within 14 days of receiving our order to arrange the return. We offer a product exchange for the same value or a full refund with a free return option for Australian orders only. This excludes return on our perishable items such as dried garnishes for the health and safety of our customers. Engraved products are not eligible for return or exchange. 

How do I arrange a return, refund or exchange?

Easy! Simply contact our amazing customer service team within 7 days via or call us on 1800 001 028.

For more information about our products and product care, visit our FAQ page.


Find answers to common questions about our products and services.
Are your products dishwasher safe?

Our polycarbonate and glassware products are dishwasher safe. Some of our barware products are also dishwasher safe but please read the product specifications to confirm the product you are interested in is actually dishwasher safe. If you are unsure, please give us a call and we would be happy to assist.

Does D-Still polycarbonate drinkware go cloudy?

No. Our product will not go cloudy if proper care is taken. We do recommend that you purchase our polycarbonate cleaner as this will help avoid cloudiness. The main reason why polycarbonate goes cloudy is due to the cleaner being too harsh on the plastic or the product is left to drip dry. If you would like to know how to better look after your D-STILL Products, please give us a call or shoot us an email.

Frequently asked question

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Can I use my polycarbonate drinkware around mosquito repellents?

Using polycarbonate drinkware around mosquito repellents containing DEET can lead to product damage.

DEET, a common active ingredient in certain brands of insect repellent, has been shown to react with plastics, including polycarbonate.

This reaction can result in the drinkware becoming discoloured, hazy, or even developing cracks. Such cosmetic and structural damage can compromise the overall quality and aesthetics of your drinkware, making it less enjoyable to use.

To maintain the integrity and appearance of your plastic polycarbonate drinkware, we advise to exercise caution and check your mosquito repellents for DEET.